Toll Free: 1-844-245-4500

Consumer Disclosure

This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose.

Automated “24/7 Phone Payment” Service: 

  • There is no fee for utilizing the Automated “24/7 Phone Payment” Service.
  • Please be advised, if you are currently enrolled in an automatic draft, making this payment will not stop the automatic draft from occurring.
  • You may use your credit card or debit card to make this payment. No checking or savings account payments are accepted.
  • Please allow two business days for your payment to reflect on your account.
  • To ensure your payment is processed effectively, please listen to all of the message options. Once your payment has been processed please remain on the line for your confirmation number. Please retain this confirmation number for your records.

Online Payment Service: 

  • There is no fee for utilizing the Online Payment Service.
  • Please be advised, if you are currently enrolled in an automatic draft, making this payment will not stop the automatic draft from occurring.
  • You may use your credit card, debit card, checking or savings account to make this payment.
  • Please allow two business days for your payment to reflect on your account.
  • You will receive an email confirmation once your payment has been processed. Please retain this information for your records.

Refund Policy:

Darnel, Inc. may issue a requested refund of a payment made via a debit/credit card payment for the following reason(s):

  • Customer transaction error, such as a payment being made for more than intended ($1,000.00 instead of $100.00)
  • Duplicate payment within the same day

Darnel, Inc. recognizes an error was made, after payment was received, in either our payment process, and therefore an adjustment needs to be made to the consumer’s account.
Refund requests may be made by contacting our office via email.

After receipt of a request for refund, Darnel, Inc. will research the issue upon which the refund is requested. All refunds, when deemed credible, will be made either through a direct refund to your credit/debit card or via bank check within 45 days and mailed to the address we have on file.

Darnel, Inc. reserves the right to modify this Refund Policy at its discretion, or against any consumer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on any electronic communication Darnel, Inc. uses. It is the consumer’s obligation to review our refund policy for any such revisions.

State Disclosures

Tennessee: This collection agency is licensed by the Collection Service Board, State Department of Commerce and Insurance, 500 James Robertson Parkway, Nashville, TN  37243.