Sequence Of Tasks

Your Portfolio With Its Individuality Foremost In Mind

As you are well aware, your business is not the very same as others in your particular field. Although, you have many similarities, you also have distinct differences. The geographic location and economic condition of your customer may be different. Certainly your internal policies and procedures will vary. This is the reason DQR strives to fit the right collection system to meet your specific needs. The basic steps followed will be similar to the others in your field, however; the individual letters, contact methods and reporting functions have been fine tuned to ensure optimum collection efforts and results. At DQR we strive to quickly learn your customer type and internal processes which lead to the use of an agency and your company philosophy concerning customer reaction. Knowing these variables allows us to manage your business as you would desire and expect it to be handled.

Sequence Of Tasks

  1. Placing Accounts
  2. Account Processing
  3. Automatic Letter Processing

 

1

PLACING ACCOUNTS

DQR accepts accounts manually, by external media, through a FTP site, or a combination of all. DQR will supply an acknowledgment of accounts placed upon input into our database.

2

ACCOUNT PROCESSING

DQR processes accounts in the order of their referral. Our management software assimilates dates on all accounts, updates accounts daily, generates collection letters, and provides reports to monitor performance and record activities on each account.

3

AUTOMATIC DUNNING LETTERS


  • This process ensures the initial notice was mailed upon input into our account management software. At this point letters are sent at regular intervals according to a variety of factors, which are based upon the client’s specific requirements.
  • Our correspondence consists of automated dunning letters that are designed to coincide with telephone calls. All correspondence strictly adheres to legal guidelines. We have the capability to customize correspondence services to accommodate the specialized needs of our diverse client base.
  • Initial letters are sent automatically as a rule. Each collection representative sends subsequent letters. DQR gives its collection staff the ability to send specific letters given the situation.

Individuality

We handle portfolios individually, although the class of business may be identical to other clients. This allows us to target your money faster by taking into consideration the debtor geographic location and your individual policies and procedures.

We don't just "run it through the mill"...and our results show.

Effective Lettering

We have designed our letter solution as an effective tool in the collection process. They are intended to accent the collectors work and conversations with the debtor. They get the job done.

-Greg T. Herring, CFO