Automated Dialer

We have the ability to process mass accounts through an automated dialer which gives us the ability to cover as many accounts in one 8 hour work day as we would one normal work week.

We are currently using Global Connect Strategic Voice Broadcasting for our automated dialer campaigns. Global Connect allows us great flexibility. Here are some of the features we currently use:

  • Multiple Call Scripts
    • Male and Female
    • Morning and After Hours
    • Answering Machine
    • Flexibility To Create Any Script To Match Customer Satisfaction
  • Any Phone Button Connect
    • Allows instant connection with the debtor when they press any key on the phone
  • Multiple Redials For Busy Calls
  • Calls Are Direct To Collections Call Floor
  • Automatic Resizing Of Dialing Campaigns To Adjust Call Flow

Flexibility And Features

Global Connect

Compliance Is Key

As with everything Darnel does, we are on top of keeping everything safe and compliant. This is why we chose Global Connect. They offer a compliance department when creating call scripts that makes sure our scripts meet FDCPA standards.